Thank you for shopping at posual. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.(Exchange shipping costs need to be paid by the buyer.)
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.(The cost of the refund does not include the shipping cost paid, and the shipping cost of the returned item is paid by itself.)
Returns &Exchanges Policy
According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.If you want to return,please consult us for return address.
-If you want to return please contact us by E-mail to get the return address.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase (Must be send E-mail to firstname.lastname@example.org). Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 30% cancellation fee is applied.Please kind noted,We will NOT accept order cancellation request if the order had already been prepared, in any case.
If you have further questions / issues, please don’t hesitate to contact us online.